Shipping policy

At The Iconic Minds, we are committed to delivering your pet’s favorite products and accessories safely and on time. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping Time

  • Estimated delivery time is 5–10 business days, depending on your location.

  • Shipping times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipping Rates

  • Shipping costs (if applicable) are calculated and displayed at checkout before completing your purchase.

Shipping Address Accuracy

  • Customers are responsible for providing accurate shipping information.

  • The Iconic Minds is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses.

Tracking Information

  • Once your order has shipped, tracking information will be provided via email (if available).

Lost or Delayed Packages

  • If your package is delayed or appears lost, please contact us and we will assist you in working with the shipping carrier.

  • The Iconic Minds is not responsible for carrier-related delays.

Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve it quickly.

Contact Us

For any shipping-related questions or updates, please reach out to us at:

The Iconic Minds

  • 📍 Address: 5900 BALCONES DRIVE STE 14405, AUSTIN, TX 78731

  • 📧 Email: care@theiconic-minds.com

  • 📞 Phone: +13473620678

  • 🌐 Website: https://theiconic-minds.com/